It’s the most wonderful time of the year! We are especially grateful to our customers and corporate partners who have worked with us throughout the challenges of 2020. Your patience has not gone unnoticed.

As the year comes to a festive close, we hope you have a restful holiday season. We look forward to working with you in the new year.

Holiday office closures

Please note that the Magenta offices will be closed between 12 pm on Thursday, December 24, 2020, and January 1, 2021. Our virtual offices will reopen on Monday, January 4, 2021. 

Our team will continue to conduct essential business functions during this time. We will do our best to reply to any urgent requests. However, our ability to help will be impacted by holiday closures at banks, law offices, and related businesses.

If you have any questions about how a specific file could be affected, please call us at (613) 230-5014 or email mortgages@magentainvestment.ca.

Payment change requests

If you need to change to a payment scheduled between December 24, 2020, and January 1st, 2021, please let us know immediately. The deadline to make payment changes or deferrals is 4 pm on Wednesday, December 23, 2020. Banks require three business days to stop or alter a payment, so we cannot accommodate requests made after this time.

If you have any questions about your upcoming payment, please call us at (613) 230-5014 or email mortgages@magentainvestment.ca.