Thank you for choosing a Magenta mortgage.

Please email our mortgage customer service department with customer service inquiries (

  • Discharges
  • Renewals
  • Early payout or lump sum payments
  • Payment date changes
  • Making up missed payments or payment deferrals
  • Insurance issues

Please include your mortgage number and property address in any correspondence. Our mortgage administration department is available Monday to Friday, 9 a.m. to 5 p.m., excluding holidays.  While we strive to acknowledge all questions within 4 hours of receipt, we appreciate your patience during high-volume periods.

If you need to increase or refinance your mortgage, please contact your mortgage broker.

Magenta is proud to have an A+ rating with the Better Business Bureau.